| Robotic Issues |
| Q: The picker head will not pick up cds correctly or the picker won’t move far enough down to pick up. What causes this? |
| A: First, you will want to open the lid and place something such as a folded piece of paper, cardboard, etc., into the sensor slot on the top right of the unit so the publisher thinks that the lid is closed. Doing this will help you see exactly how the machine is operating during the calibration process. Then, under Disc Direct, open tools > properties. Run the robotics calibration. Make sure all cd’s are taken out of the left and right baskets and place a CD in the burner, but don’t close it. Run test and watch the picker head to insure it moves correctly. First the picker will touch its sensor to the print tray. Secondly, it will lower to touch the CD on the burn tray. Next, it will move to the right hand basket (on your left if you’re facing the unit) and lower and drag the sensor across the ridges on the baskets. Finally, it moves to the left basket and does the same. If this goes through the process and does exactly what is listed, then the calibration is complete and the problem should be fixed. If the process does not work correctly, then you must now try to do a #1 test through the hardware. Close the software and unplug the unit. Hold the green LED or power button and plug unit back in. When the unit powers on, let go of the power button and hit the red LED one time, then hit the green LED one time. This will do the full calibration without the software. |
| Q: The Nexis unit doesn’t pick up or drop discs correctly |
A: Open DiscDirect. Click on “Tools” and go to Properties. Click “Calibrate robotics”. Click “Auto Calibrate Robotics” and follow the on screen prompts.
A: Hold down the power button and plug in only the power. The green light will flash once. Press the red button once, and then press the green button again.
If it will not pick with this test please contact Technical Support for further assistance. |
| Q: I need to transport my unit and I can’t access the software to park the arm |
| A: Place the foam in the right hand output bin. Hold down the power button and plug in only the power. The green light will flash once. Press the red button 14 times, and then press the green button again. The arm will then park for shipping. |
| Q: The robotic arm is moving slowly or jerking |
| A: Run your fingers along the rails and if any areas feel dry you can spread a very small amount of petroleum based lubricant. |
| Q:When the unit is turned on, the arm keeps moving left and grinding |
| A: Look at the white ribbon cable going into the picker arm. Make sure that no pins are showing and that the cable is securely seated. |
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| Printing Issues |
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| Q: Colors in a print come out completely wrong. They are either smudging, discoloring, faint, or the quality is just bad. How do you fix this issue? |
A: First check how old the inks are, it might be time to change to new inks. Then, run a cartridge alignment image to see if this fixes issues. If the issues persist, take the inks out and dab them on a clean paper towel multiple times in different locations until the colors come through bright and solid. Place back in unit and run a cartridge alignment again. If problem continues, try wiping the bottoms of the inks clean with a little rubbing alcohol and dab dry. If problem still occurs, it’s time for new inks. |
| Q: My image is not straight on the cd when it prints. The image overlaps onto the center. How can this be fixed? |
| A:In Disc Studio, go to file > printer alignment > print alignment image. Once this prints, place the CD back into the tray or left basket with the arrow pointing out of the unit. Look at the CD and compare the disc image to the image on your screen. Align the X-axis and Y-axis with the point of the arrow to what letter and to what color it runs into. Once you do this the image will come out aligned. |
| Q:My labels don’t look good |
A: Verify you have the correct settings for the type of disc that you are printing on.
A: For the best settings while printing with a standard inkjet disc, select Print quality as Normal and the Media as Coated.
A: While printing with Hydroshield discs, select Print quality as Normal and Media as Glossy
A: Remove the ink cartridges and check the silver contacts on the bottoms for ink build up
A: Replace the ink cartridges |
| Q: The print does not cover the whole disc surface |
A: Verify that you have the right disc type selected
A: Verify that the disc dimensions in DiscStudio match the disc you are printing on
A: Update to the most current version of DiscWorks
A: Verify that you are using Inkjet printable discs. |
| Q: Printed discs are taking too long to dry |
A: Change the print quality in the printer’s properties menu
A: Verify that you have the right options selected for the type of disc you are printing on
A: Try another brand of media, that specific brand might dry differently
A: Test discs from a new spindle |
| Q: Prints are faded |
A: Open DiscDirect. Click on “Tools” and go to Properties. Check the box next to “Stop when ink is below” and choose a percentage.
A: Check your ink levels. Start by going into the Printers & Faxes menu on your Start menu in Windows. Right-click on the Nexis and go to Properties. Click on Cartridge Maintenance and your current ink levels will be shown. |
| Q: My Nexis unit doesn’t respond after a print is sent |
A: Make sure there are no open windows asking you to align the print carts
A: Go into your Printers and Faxes menu and verify that the print job was sent to the Medley. |
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| General Issues |
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| Q:My unit is acting sporadically when powered up. The picker moves back and forward, and the tray won’t open – or makes noises while opening. What could be wrong? |
| A: Ink cartridges could be shorting out the unit. To test, take one ink out at a time and power back on. Run a print job to see if unit is still acting up. Narrow it down to which ink is shorting out unit. |
| Q: My unit is not responding. I've installed the drivers and the software, but the printer doesn’t respond. What’s wrong? |
| A: First check to see if McAfee Antivirus is installed. If so the updated drivers with the fix will be needed. |
| Q: My copies won’t play. |
A: Verify that the unit is plugged directly into a USB 2.0 port in the back of your computer.
A: Remove all external USB devices. This includes USB hubs, external hard drives, jump/flash drives, and other printers. Keyboards and mice are fine.
A: Check the source hard drive with a disc defragmenter and see if it needs to run.
A: Use a higher quality brand media.
A: Lower the burn speed. |
| Q: DiscWorks will not install |
A: Verify that you have administrative rights on the PC
A: Verify that your computer meets the minimum specifications required to run the Medley
A: The Medley is not currently Mac compatible |
| Q: DiscDirect cannot find the Nexis unit |
A: Restart your computer and reopen DiscDirect
A: Verify that the Nexis’ USB cable is plugged directly into the back of the computer.
A: Remove all USB devices, leaving the Nexis and your mouse/keyboard connected
A: Verify that the USB port on the back of your computer is USB 2.0
A: Check your Disc Defragmenter
A: Verify that your computer meets the minimum requirements to run the Medley
A: Uninstall the DiscWorks suite and upgrade to the newest version
A: Disable your computer’s screen saver |
| Q: A disc is stuck on the tray of the printer |
| A: Open the lid and press the power button. The printer tray will slide out. Closing the lid will allow the tray to retract |
| Q: When I open DiscDirect I get an error message saying the Nexis drivers are not installed. |
A: Verify the unit is plugged into the back of the PC
A: Open up Device Manager. Click “View” in the tool bar and select “Devices by connection”. Expand the first option available to you, Microsoft ACPI Compliant System, and PCI Bus. From here, you will need to expand the USB ports until you find the Nexis unit. Update each driver with the one from the installation disc that arrived with the unit. |
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